The Cost of Coping Quietly at Work

How Silence Sustains Inaccessibility

by Samia Ali

18 Apr 2025

A soft brown background with a foreground graphic of someone looking for their colleague and their colleague is hiding under the desk, seemingly distressed. The top right corner is a graphic of a low battery icon

Modern workplaces often mistake visibility for health. When disabled or neurodivergent employees show up, meet deadlines, or smile through meetings, it is read as recovery and proof that support is no longer needed. Yet behind that surface of productivity lies another kind of work: the ongoing effort to appear manageable enough to stay included.

That effort is rarely recognised. It demands time, energy, and emotional labour that depletes wellbeing long before performance declines. The appearance of coping is often treated as evidence of progress, but in reality, it conceals fatigue, anxiety, and burnout.

The Reality of Quiet Coping

Research supports what many experience daily. A 2023 poll by the Institution of Occupational Safety and Health (IOSH) found that 70% of neurodivergent workers had not told their employer about their condition, and 72% said they would either not declare it on a job application or were unsure.

Another study by Birkbeck, University of London and Neurodiversity in Business revealed that 65% of neurodivergent employees feared discrimination from management, with 55% fearing discrimination from colleagues.

Meanwhile, the Autistica Neurodiversity Employers Index found that 29% of neurodivergent employees had experienced discrimination in the workplace, and only 30% of organisations have clear neuroinclusion goals and strategies in place.

When access, adjustments and disclosure are built around fear and self-management rather than support, coping quietly becomes the safer route. The labour of masking and calculating, adapting becomes invisible yet essential.

The Pressure to Stay Palatable

The pressure to appear easy to manage develops inside systems that reward productivity more than openness and speed more than sustainability. When employees feel that disclosure could slow progress or alter perception, they learn to endure in silence. Over time, that endurance reshapes both health and trust. This pressure is not self-inflicted but structural, rooted in workplaces that continue to reward output more readily than openness.

For many disabled professionals, that culture of constant proof takes its toll long before burnout becomes visible. The Business Disability Forum’s Great Big Workplace Adjustments Survey 2023 found that one in eight disabled employees waited over a year for the adjustments they needed, while 56%  said barriers remained even after adjustments were made. These figures show how access becomes an ongoing responsibility that workers carry alone.

The Trades Union Congress (TUC) reports that 34% of disabled workers cite a lack of adjustments as the biggest issue they face at work. This gap between need and delivery does more than limit productivity; it erodes wellbeing. Every delay adds hours of follow-up and self-management to the working day, transforming inclusion from a shared commitment into a private burden.

Support Shouldn’t Require Breakdown

Support should exist to prevent a crisis altogether, rather than arrive at the crisis point.

Yet adjustments are still treated as negotiable. The Trades Union Congress (2024) found that 82% of disabled workers waited between four months and a year for agreed adjustments to be implemented, and 55% said their requests were only partially met or not met at all.

These delays turn accessibility into another job. Employees must maintain their own access while managing the fatigue it creates. The system promises inclusion but depends on the energy it drains to keep itself running.

Building Systems That Don’t Require Silence

At SupportHub Tools, we build resources to interrupt that silence. Our Reasonable Adjustments Guide translates legal rights into practical language – real-world examples, phrasing templates, and steps that make the process clear, not confrontational. It helps turn procedural barriers into usable tools so that no one has to prove they deserve accessibility.

Visibility should not be mistaken for wellbeing. True inclusion means designing systems that protect health before it breaks, and recognising that the work of staying well should never fall solely on the people most affected by inaccessibility.

 

Further Support for Your Mental Health

  1. NHS Mental Health –  Provides information on mental health conditions, treatments, and accessing help through the NHS.
  2. Mind – Offers support, information, and advice for people with mental health problems. Includes self-help resources, details on local services, and ways to get involved.
  3. Rethink Mental Illness – Provides support for individuals affected by mental illness, including practical advice, advocacy, and information on mental health services.
  4. Samaritans – Offers confidential support 24/7 for anyone in emotional distress, including a free phone line, email support, and local branches.
  5. The Mental Health Foundation – Offers information on mental health, research, and campaigns to improve mental health and wellbeing in the UK.
  6. Bipolar UK – Provides support and information for people affected by bipolar disorder, including online support groups and resources.
  7. Depression Alliance – Focuses on support for people with depression, offering resources, peer support, and information on treatment options.

Navigating Work, Burnout and Adjustments

  1. SupportHub Tools – Reasonable Adjustments Guide 
    70+ real-world examples and plug-and-play phrasing to help you ask for adjustments clearly and confidently
  2. Business Disability Forum – Adjustments Resources
    Stats, guidance, and templates for disabled employees and employers
  3. ACAS – Your Rights at Work
    Advice on reasonable adjustments, discrimination, and conflict resolution
  4. Scope – Work Support
    Guides, support lines, and employment advice for disabled people