Summary

Section 20 of the Equality Act holds the legal duty of employers, service providers, educational institutions and public bodies to make ‘reasonable adjustments’ for disabled people.

Key Points

• The duty consists of three requirements:
  • Changing policies or practices.
  • Adjusting physical features.
  • Providing auxiliary aids.
• Physical features include anything related to access within and to buildings, furniture and equipment, and ‘any other physical element or quality’.
• Failure to comply is treated as discrimination under the Act.

Official Source:

https://www.legislation.gov.uk/ukpga/2010/15/section/20