Who We Are
We are SupportHub Tools, a nonprofit dedicated to empowering disabled and neurodivergent individuals aged 16+ as they transition into further education and the workforce. Our website address is: https://www.supporthubtools.co.uk.
What Information We Collect
We collect personal information in several ways to provide our services and maintain a positive user experience:
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Comments: When visitors leave comments on our site, we collect the data shown in the comments form, including the visitor’s IP address and browser user agent string to help with spam detection.
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Gravatar: If you use Gravatar, an anonymised string (hash) created from your email address may be shared with the Gravatar service to check if you’re using it. You can read Gravatar’s Privacy Policy here. After approval of your comment, your profile picture will be visible to the public.
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Media: If you upload images to our site, please avoid including images with embedded location data (EXIF GPS) as visitors may be able to extract this data.
Cookies
We use cookies to enhance user experience:
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If you leave a comment, you may opt to save your name, email, and website for future comments. These cookies will last for one year.
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A temporary cookie is set when you visit our login page to check if your browser accepts cookies; this cookie is discarded when you close your browser.
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Cookies are used to save your login information, screen display preferences, and remember your login for up to two weeks if you select “Remember Me.”
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When editing or publishing an article, a cookie will be set with no personal data except for the post ID of the article you just edited. This cookie expires after one day.
Embedded Content from Other Websites
Our articles may include embedded content, such as videos or images. Embedded content from other websites behaves the same way as if you visited those sites. These third-party sites may collect data about you, use cookies, and monitor your interaction with the embedded content, particularly if you have an account and are logged in to their site.
How We Use Your Data
We use your data to:
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Provide support and resources that align with our mission.
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Respond to your queries and comments on our website.
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Enhance your user experience, including by remembering your details for future visits.
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Improve and personalise the content we offer.
Who We Share Your Data With
We do not share your personal data with third parties unless necessary to provide our services, such as during a password reset process. Your IP address will be included in the reset email.
How Long We Retain Your Data
We retain your data to improve user experience and ensure consistency:
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Comments: We retain comments and their metadata indefinitely to allow us to automatically approve follow-up comments without moderation.
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User Profiles: For registered users, we store personal information provided during registration, which you can view, edit, or delete at any time (except for your username). Administrators also have access to edit this data.
Your Rights Over Your Data
As a user, you have the right to:
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Request an exported file of the personal data we hold about you, including data you’ve provided.
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Request that we erase your personal data, excluding data we are required to retain for legal or security reasons.
Where Your Data is Sent
Visitor comments may be checked through an automated spam detection service.
Security and Safeguards
We take appropriate security measures to protect your data from unauthorised access or disclosure. However, please be aware that no method of data transmission over the Internet is entirely secure.